Frequently Asked Questions
At the Hughenden we pride ourselves on our excellent service and we are always happy to answer any questions you have. Some common questions that we are asked have been answered below.
- Do you have parking?
Yes. However spaces are limited so it is vital to book in advance. You are unlikely to get a spot when you arrive on the night if you haven’t pre-booked it.
- Is parking free?
No. There is a parking fee of $33 a night.
- If parking is full are there other options?
Yes. Queen Street has a 2-hour limit for on-street parking between 8am and 9pm. There are also a number of nearby streets that don’t have any restrictions, such as Halls Lane and Lang Road. Our staff will be happy to point you in the direction of any of these and provide maps.
- Do you have a lift?
No. We are a heritage property and do not have a lift. However there are only two floors and our staff are more than happy to assist you with your luggage to your room should you need assistance.
- Are all your rooms pet-friendly?
No. We only have a few rooms set aside as pet-friendly and these do not change. If you are bringing a pet, it is vital that you let us know when you make your booking.
Also let us know if you have an allergy. We can put you into a room that has not had any pets in it.
- What is a pre-authorisation?
A pre-authorisation is a validation of a credit card and protects both the merchant and cardholder from increasing fraud incidents. The pre-authorised amount is set aside by the credit card company for a period of 3-5 working days. The pre-authorisation will affect your available funds and/or spending limit.
- What time does reception close?
We have 24-hour reception so there will always be someone on the desk. The main hotel doors close at 10pm, so just press the doorbell for assistance.
- How do I get to your hotel from the airport?
The fastest and most direct way is by taxi. This should take 30-40 minutes and cost $35-$50 depending on traffic and time of day.
Redy2Go also operate a shuttle from the airport for $22 per person. This can be booked online or a ticket purchased on the day from the stand at the airport. Our staff can book you a shuttle back to the airport from the front desk.
Alternatively, a train runs from the Airport to the city (Town Hall) and costs $17 for an adult. A connecting train to Edgecliff, the closest train station to our hotel, is $3.60 one-way per adult. However there is still a 15-minute walk uphill from Edgecliff to the hotel.
- How do I get to your hotel from Central Train Station?
A train to Edgecliff station on the Eastern Suburbs line. However there is still a 15-minute walk uphill from Edgecliff to the hotel.
The 440 bus runs from Central to Bronte Beach and will drop you off at the corner of Jersey Road and Oxford Street. It is then a 3-minute walk to our hotel along Oxford Street and left into Queen Street.
- Which is the closest train station and how far is it from there to the Hotel?
The closest train station is Edgecliff and it is a 15-minute walk from there to the Hotel. The best walking route from the station is right along Ocean Street up the hill, right along Jersey Road, and follow that all the way to Oxford Street. It is then a left turn up past the Light Brigade pub and around the corner into Queen Street.
- How far is it to Fox Studios?
It is only a short 15-minute walk to Fox Studios. The fastest way is to cross Oxford Street and head down Lang Road.
- How far is it to the Sydney Football Stadium or the Sydney Cricket Ground?
To walk to the Sydney Football Stadium or the Sydney Cricket Ground should take 10 minutes from the hotel. You will need to cross Oxford Street and head down Moore Park Road.
- Are there smoking rooms available?
No you cannot smoke in any of our rooms. We do have a few smoking areas located around the hotel. Our staff are happy to indicate these when you arrive and provide ashtrays. Smoking in the room will result in a fine.
- Is there a mini-bar in the room?
No, although we do sell chips and chocolates at reception, and drinks can be purchased from the bar.
- Can I have friends join me for breakfast?
Yes, the cost for additional guests is $32 per person.
- Is there a safe in the room?
No, none of our rooms have a safe. We do have a safe at reception so if you have valuable items that you do not want to leave in your room while you are out, we can store them for you.
- Do you have Wi-Fi?
Yes. Wi-Fi is available for all rooms.
To access the Wi-Fi ask at reception for your unique internet code.
- What is your check-in time?
Check-in is at 3pm. If you arrive before this we are happy to store your bags at reception until your room is ready. You are more than welcome to use the Victorian Lounge, Reading Room or Sun Deck while you wait.
- When is check-out time?
Check-out time is at 10am Monday to Saturday and 11am on Sunday. A later check-out is available but will incur an additional fee.
- Will my credit card be charged when I make a booking?
If you have booked through our website or directly with us than your credit card will not be charged. However, subject to our cancellation policy, in certain circumstances, your card may be charged a fee if you cancel the booking.
- What happens if I want to cancel my booking?
We have a 48-hour cancellation policy so if you cancel your room outside this timeframe you will not incur any cancellation fees. If you cancel within 48 hours of checking in we do charge the first nights’ accommodation.